A Christmas Letter To You
You might be reading this on Christmas Eve feeling calm, surrounded by people you love, with a sense that things are steady and warm and more or less as they…
When people first hear that I offer online and phone therapy, they sometimes look a little unsure. “But isn’t it better face-to-face?” they ask. It’s a fair question, because most of us picture therapy as two people sitting across from each other in a quiet room. Yet over time, I’ve found that connection in therapy isn’t about the four walls at all. It’s about the space between two people, and that can be created beautifully, even through a screen or a phone line.
What makes therapy work isn’t the sofa or the tissues on the table, it’s the sense of being really heard. When someone listens without judgment, with warmth, safety, and understanding, that’s when something begins to shift inside us. And that feeling of being understood can travel just as easily through headphones or a laptop as it can in person. For many people, the distance can actually help them open up more easily. There’s something about being in your own familiar space, maybe with a cup of tea, wrapped in a blanket, with your dog nearby, that helps you speak more freely.
Online therapy brings its own kind of closeness. You’re not walking into someone else’s office; you’re inviting the therapist into your world. I often notice how people share parts of their lives they might not have mentioned otherwise, like showing me a favourite photo on the shelf or the view from their window. These small details can become part of the story we explore together. Therapy becomes less about a set location and more about a relationship, two people connecting, even across miles, to make sense of what’s going on inside. I had a client who enjoyed showing me the beautiful view from the room where they were sitting. We used it as part of breathwork, deep breathing while taking in the amazing scenery.
Phone therapy has its own quiet strength too. Without visual cues, the focus moves entirely to tone, pauses, and the rhythm of speech. Sometimes people feel even safer that way. They don’t have to manage eye contact or worry about how they look; they can simply speak. The voice carries emotion so vividly, you can hear the tremble of sadness, the spark of laughter, or the weight of silence. It’s surprising how much depth can unfold in a simple phone call. One client once shared, feeling safe enough to do so, a secret they’d carried for most of their life. They said they would only have been able to do this over the phone.
Of course, there are practical advantages as well. No travel, no parking, no rushing. Sessions can fit more easily into your life, especially if mobility, health, or geography make in-person therapy difficult. For some people, this flexibility is what makes therapy possible at all.
But the most important thing is this: therapy works because of the relationship, not the setting. Whether online, on the phone, or in person, it’s the trust, the empathy, and the steady presence that make the difference. When you feel met and understood, when you sense that someone is walking alongside you, that’s when healing happens. The room, it turns out, can be anywhere.
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